1. Acceptance
By registering and activating your account on Citaly, the user (hereinafter, the "Customer") accepts these terms of service in full.
2. Service description
Citaly is online booking software (SaaS) that enables local businesses to manage appointments, services, schedules and a public booking page. The service is provided through a one-time setup fee and a recurring subscription (monthly or yearly) according to the plan chosen (Basic, Pro or Custom).
3. Pricing and billing
- Setup fee: 30€ (one-time payment required when activating any plan). Non-refundable once the service is activated, except for any right of withdrawal under consumer law.
- Basic plan: 19€/month or 190€/year.
- Pro plan: 39€/month or 390€/year.
- Custom plan: pricing on request; contracted individually.
- The subscription renews automatically at the end of each billing period (monthly or yearly) until the Customer cancels it.
- Citaly does not charge a commission per booking or per customer served through the platform.
4. Customer obligations
The Customer undertakes to:
- Provide accurate data and keep it up to date.
- Not use the service for unlawful purposes or in a way that infringes third-party rights.
- Properly manage their own customers' data in accordance with the GDPR.
- Keep their access credentials confidential.
5. Availability
Citaly will endeavour to keep the service continuously available, except for interruptions due to scheduled maintenance or force majeure. Reasonable advance notice will be given where possible.
6. Cancellation and renewal
There is no lock-in period. The Customer may cancel the subscription at any time from the dashboard or by contacting support; cancellation prevents the next automatic renewal. The 30€ setup fee is non-refundable once the service has been activated, except for any right of withdrawal under consumer law.
TODO: confirm exact cancellation notice period and whether the current period is prorated or used until it ends.
7. Limitation of liability
Citaly shall not be liable for indirect losses, loss of profit or damage arising from improper use of the service by the Customer. Citaly's maximum liability shall be limited to the amount paid by the Customer in the preceding 12 months.
8. Amendments
Citaly may amend these terms by notifying the Customer at least 30 days in advance. Continued use of the service after that period constitutes acceptance of the new terms.
9. Contact
For questions about these terms: hola@citaly.net.